wi9 Terms & Conditions

Acceptance of These Terms

By registering an account, logging in, or using any part of the wi9 platform, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please do not use wi9.

These terms form a binding agreement between you and wi9. They apply to every product, feature, and promotion available on the platform, including the mobile app, live casino, sports betting, and all bonus offers.

Account Eligibility

To open and use a wi9 account, you must meet all of the following conditions:

• You are at least 18 years old. Wi9 strictly prohibits access by anyone under 18.
• You are located in a jurisdiction where online gaming is not explicitly prohibited for personal use.
• You are acting on your own behalf, not as an agent for another person.
• You are not currently subject to a self-exclusion order on wi9 or any affiliated platform.
• The funds you deposit belong to you and are not proceeds of unlawful activity.

One Account per Player

Each player may hold exactly one wi9 account. Opening duplicate accounts — whether under the same name, the same mobile number, the same bKash/Nagad wallet, or the same device — is not permitted.

If duplicate accounts are found, wi9 reserves the right to close all related accounts and forfeit any pending bonus balances. Players who believe their account has been blocked in error should contact 24/7 Live Chat immediately.

wi9 Deposits & Payment Policies

Wi9 accepts deposits via bKash, Nagad, Rocket, and Bank Transfer. The minimum deposit amount is ৳500. Deposits are credited to your account within approximately 2 minutes once the transaction is confirmed by the payment provider.

Currency and processing

All accounts are denominated in Bangladeshi Taka (৳ BDT). Wi9 does not charge a deposit fee, but your payment provider may apply its own transfer charges. Players are responsible for checking those fees before initiating a transfer.

Failed deposits

If funds leave your mobile wallet but do not appear in your wi9 balance within 10 minutes, contact Live Chat with your transaction reference number. Wi9 will investigate and credit the amount once the payment is confirmed.

Withdrawals

The minimum withdrawal amount is ৳400. The maximum you can withdraw in a single day is ৳55,000. Standard withdrawal requests are processed within 36 minutes.

First-time withdrawal

Your first withdrawal may take up to 6 hours while wi9 completes a one-time account review. This is a standard security step and applies to all new accounts. Subsequent withdrawals follow the 36-minute processing window.

Withdrawal method

Withdrawals are sent to the same payment method used for your most recent deposit. Wi9 does not send funds to third-party wallets or accounts belonging to someone else.

Document review before withdrawal

Before your first withdrawal, wi9 may ask you to submit one of the following: National ID Card (NID), Passport, or Driving Licence. Submitting a clear photo of the document speeds up the review. The review window is up to 6 hours.

Bonuses & Promotions

All wi9 bonuses are subject to wagering requirements and promotion-specific terms. The key rules that apply to every offer are listed below.

Welcome bonus

New players who complete their first qualifying deposit receive a 150% match bonus, up to a maximum of ৳25,500. The minimum qualifying deposit is ৳500. The bonus and any winnings generated from it must be wagered 23 times before withdrawal is permitted.

General bonus rules

• Bonuses are valid for 7 days from the date of issue unless stated otherwise in the specific promotion.
• Only one bonus may be active at a time. Claiming a new bonus forfeits any active bonus balance not yet wagered.
• Wagering contributions vary by game type. Check the bonus page for the contribution table relevant to your chosen offer.
• Wi9 reserves the right to withdraw any bonus if it suspects misuse, collusion, or arbitrage play.

Reload and cashback

Reload deposits may qualify for a 27% reload bonus. A daily cashback of 1.3% applies automatically to eligible accounts at the Member tier and rises with higher VIP tiers. Cashback is credited to your main wallet and carries no wagering requirement unless stated.

Gameplay Rules

Wi9 hosts games from providers including Evolution, JILI, JDB, Sexy Gaming, and Ezugi. Each game operates according to its own rules, displayed within the game interface. In the event of a discrepancy between the game result displayed and the payout calculated, the platform's server log is the authoritative record.

Bets placed during a network interruption on the player's side are still valid if the game server received the bet. Wi9 is not responsible for losses caused by a player's internet connection failing mid-round.

Prohibited Conduct

The following actions are strictly prohibited on wi9 and may result in immediate account suspension and forfeiture of balances:

• Using automated software, bots, or scripts to place bets or interact with any part of the platform.
• Colluding with other players to manipulate game outcomes or exploit bonus terms.
• Placing bets that exploit a technical error or software bug in any game.
• Opening multiple accounts to claim welcome bonuses more than once.
• Providing false identity information or submitting altered documents during account review.
• Attempting to launder money or use wi9 to process funds from illegal sources.
• Sharing account credentials with another person or allowing a third party to operate your account.

Account Suspension & Closure

Wi9 may suspend or permanently close an account without prior notice if prohibited conduct is detected, if false information is found on file, or if account activity raises security concerns.

Players may request voluntary account closure at any time by contacting 24/7 Live Chat. Any remaining real-money balance (after deducting active bonus funds) will be refunded to your registered payment method, subject to the standard withdrawal review.

If you feel you are losing control of your gaming, you can request a temporary self-exclusion period of 1 week, 1 month, or 6 months via Live Chat. During self-exclusion, you will not be able to log in or receive promotional messages.

Limitation of Liability

Wi9 provides the platform on an "as available" basis. We do not guarantee uninterrupted access and accept no liability for losses caused by platform downtime, maintenance windows, or events beyond our reasonable control.

Wi9's liability to any single player in connection with any single event is limited to the value of the bet placed on that event. Wi9 is not liable for indirect or consequential losses, including loss of profit or any claim by a third party.

Nothing in these terms limits wi9's liability for fraud or for death or personal injury caused by negligence.

When wi9 Updates These Terms

Wi9 may revise these Terms & Conditions at any time. When we make material changes, we will display a notice on the platform for at least 7 days before the new terms take effect. The "Last updated" date at the top of this page will always reflect the most recent revision.

Continuing to use wi9 after the effective date of any update constitutes your acceptance of the revised terms. If you disagree with the changes, you may close your account before they take effect.

Contact & Support

If you have questions about these terms or about your account, the fastest way to get help is through 24/7 Live Chat, available directly inside the wi9 platform and mobile app.

For formal written disputes, you may submit a request via the Help Centre. Wi9 aims to acknowledge formal disputes within 48 hours and resolve them within 14 days. See the Help Centre for the full disputes process.

Responsible gaming resources, including deposit limits, session timers, and self-exclusion tools, are described on the Responsible Gaming page.