wi9 Privacy Policy

This Privacy Policy explains what personal information wi9 collects when you use our platform at wi9.lat, how we use it, and the choices you have. Please read it carefully before creating an account or making a deposit.

wi9 Privacy Policy — Who We Are

wi9 is an online gaming and sports-betting platform built for mobile-first players in Bangladesh. When this policy refers to "wi9", "we", "us", or "our", it means the operator of wi9.lat. We act as the data controller for the personal information you provide through our website and Android app.

We are committed to handling your data responsibly. We only collect what we need, store it securely, and do not sell it to unrelated third parties.

2. Data We Collect

We collect information in three ways: data you give us directly, data generated by your activity on the platform, and limited technical data from your device.

3. How We Use Your Data

We use your data to run your account, process payments, and keep the platform safe. Here is a plain-language breakdown:

• Run your account – create and maintain your wi9 profile, process logins, and remember your preferences.
• Process deposits and withdrawals – confirm transactions via bKash, Nagad, Rocket, or Bank Transfer; deposits credit within about 2 minutes, withdrawals within about 36 minutes.
• Apply bonuses – track wagering progress (23× requirement) and release rewards like the 150% welcome bonus or daily cashback.
• Provide support – our 24/7 live-chat team needs account context to help you quickly.
• Prevent fraud and enforce limits – detect irregular activity and enforce self-exclusion or deposit limits you have set.
• Legal compliance – verify your age (18+) and identity as required before processing withdrawals.
• Service improvements – understand which games and features players use most, to improve the app and lobby.

We do not use your data to make fully automated decisions that have a significant legal effect on you without a human review step.

4. Payment & Transaction Data

When you deposit or withdraw via bKash, Nagad, Rocket, or Bank Transfer, we record the reference number, amount in BDT (৳), and timestamp. We do not store your full mobile-banking PIN or passwords. Transaction data is kept for the period required by applicable financial regulations.

Minimum deposit is ৳500; minimum withdrawal is ৳400; daily withdrawal cap is ৳55,000. These limits are enforced automatically, and the records are kept to demonstrate compliance.

5. Cookies and Tracking

wi9 uses cookies and similar technologies to keep you logged in, remember your language settings, and understand how the site is used. We do not use advertising networks that track you across unrelated third-party websites.

Types of cookies we use

• Essential cookies – required for login sessions and security. You cannot opt out of these while using the platform.
• Analytics cookies – help us count page visits and identify broken flows. Data is aggregated and not tied to your identity.
• Preference cookies – remember settings such as your selected game category or last-used payment method.

You can clear cookies at any time through your browser or Android settings. Clearing essential cookies will log you out of wi9.

6. Sharing with Third Parties

wi9 does not sell your personal data. We share it only where necessary:

• Game providers (Evolution, JILI, JDB, Ezugi, Sexy Gaming) receive a session token so the game can load and record your result. They do not receive your payment details.
• Payment processors (bKash, Nagad, Rocket, Bank Transfer) receive only the data needed to execute your transaction.
• Identity verification – document scans are processed by a secure verification service to confirm your age and identity before first withdrawal.
• Legal authorities – we will disclose data if required by a valid court order or regulatory obligation.

All third-party partners are required to handle your data securely and only for the stated purpose.

7. Your Rights Over Your Data

You have the following rights regarding the personal information wi9 holds about you:

• Access – request a copy of the data we hold on you.
• Correction – ask us to fix inaccurate details (such as a misspelled name or wrong phone number).
• Deletion – request deletion of your account and associated personal data, subject to retention requirements below.
• Restriction – ask us to pause processing while a dispute is resolved.
• Portability – receive your account and transaction history in a machine-readable format.
• Objection – object to processing based on our legitimate interests.

To exercise any of these rights, contact us via 24/7 live chat. We will respond within a reasonable period, typically within 30 days.

8. How Long We Keep Your Data

Once the retention period expires, data is securely deleted or anonymised so it can no longer be linked to you.

9. Security Measures

We use industry-standard technical measures to protect your data:

• TLS encryption on all data transmitted between your device and wi9.lat.
• Encrypted storage for identity documents and financial references.
• Access controls so only authorised staff can view sensitive account data.
• Regular security reviews of our servers and third-party integrations.
• Two-factor authentication available on your wi9 account.

No system is 100% immune to attack. If a data breach occurs that is likely to affect your rights, we will notify you promptly and take immediate steps to contain it.

10. Players Under 18

wi9 is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. Age is verified during the identity check required before your first withdrawal. If we discover that a user is under 18, the account will be closed and any funds returned minus any winnings, in line with our Terms & Conditions.

If you believe someone under 18 has registered, please contact our support team immediately via live chat.

11. Updates to This Policy

We may update this Privacy Policy from time to time — for example, when we add a new payment method or when regulations change. We will post the revised version on this page with an updated date at the top. If a change is significant, we will also notify you via a banner in the app or platform. Continued use of wi9 after the change date means you accept the updated policy.

12. Get in Touch

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how we have handled your information, the fastest way to reach us is through the 24/7 Live Chat on wi9.lat. Our support agents can escalate privacy requests to the relevant team.

For formal written requests, use the in-platform support ticket system. We do not publish a contact email address on this page.