Responsible Gaming at wi9

Our Commitment to Safe Play

Gaming at wi9 is meant to be fun — a way to enjoy cricket matches, slots, and live tables when you have the time and budget for it. We want every player in Bangladesh to stay in control of their experience. That means giving you real tools, clear policies, and a team that is ready to help if something starts to feel wrong.

Responsible gaming is not a checkbox for us. It shapes how our platform is built: deposit limits are available before your first bet, cooling-off requests are processed within hours, and our 24/7 live chat team is trained to respond to players who reach out for support — not just for account issues.

Age Verification Policy

You must be 18 years of age or older to create a wi9 account or place any bet. We verify age at registration and again before your first withdrawal. The documents we accept are:

• National ID Card (NID)
• Passport
• Driving Licence

If we cannot confirm your age, your account will be suspended until documents are submitted. Any winnings earned before age verification is complete are held until the check passes. This applies to everyone — there are no exceptions.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Here are signs that your play may be moving in an unhealthy direction. Be honest with yourself — no one else needs to know you ran through this list.

• You spend more than you planned, regularly.
• You chase losses — betting more to win back what you lost.
• Gaming is affecting your sleep, work, or relationships.
• You hide your gaming activity from family or friends.
• You feel anxious or irritable when you cannot play.
• You borrow money or sell items to fund deposits.
• You think about gaming for long periods when you are not playing.

If two or more of these apply to you, consider using one of the tools below or reaching out to our support team directly.

wi9 Player Control Tools

These tools are available to every registered wi9 player at no cost. You can request any of them through 24/7 live chat. Changes to limits that increase your spending take 48 hours to activate (so you have time to reconsider). Changes that reduce your limits take effect immediately.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit. Once set, the cap cannot be raised within the same period. The minimum deposit at wi9 is ৳500, so you can set a daily limit as low as that.

Session Time Reminders

Request a session-length reminder. When your chosen time is up, you will see a notification. You can close it and keep playing — but it makes the time visible, which matters.

Cooling-Off Period

Take a break of 24 hours, 7 days, 30 days, or 90 days. During this period your account is locked for deposits and betting. You can still withdraw any available balance. The lock cannot be lifted early once it is active.

Reality Check

Enable periodic on-screen summaries showing how long you have been playing and your net win or loss for the session. Available in 30-minute or 60-minute intervals.

Deposit & Time Limits at a Glance

Self-Exclusion Process

Self-exclusion is for players who want a longer break — a minimum of six months, up to permanent closure. Here is how it works at wi9:

1. Contact our 24/7 live chat and state that you want to self-exclude.
2. Confirm your identity (account email and registered mobile number).
3. Choose your exclusion period: 6 months, 1 year, 5 years, or permanent.
4. Our team processes the request within 24 hours. You will receive a confirmation via SMS.
5. Any available balance is processed for withdrawal within 7 business days.
6. Marketing emails and promotional SMS messages are suppressed immediately.

Once self-exclusion is active, you cannot create a new wi9 account using the same NID, mobile number, or bKash/Nagad account. If you attempt to re-register during the exclusion period, our system will block the account and alert our compliance team.

Protecting Minors

If you share a device with people under 18, take these steps to prevent accidental or intentional access to your wi9 account:

• Log out fully after each session. Do not use the "remember me" option on shared devices.
• Do not store your password in a shared browser profile.
• Consider using device-level parental control apps such as Google Family Link (Android) to restrict app installs and browser access.
• Keep your bKash or Nagad PIN separate from your wi9 login credentials.

If you believe a minor has accessed a wi9 account, contact our live chat immediately. We will freeze the account and investigate without delay.

Get Help Now

Talking to someone helps. If you are concerned about your own gambling or someone else's, the first step is to reach out. Our support team is available around the clock.

You do not need to be in crisis to use these tools. Many players set deposit limits on day one, simply as a good habit. That is exactly the kind of use we encourage.

Common Questions

1 Can I undo a deposit limit once I set one?

You can request an increase to your deposit limit, but it only takes effect after a 48-hour waiting period. A reduction takes effect immediately. This delay is intentional — it gives you time to reconsider if the request was made impulsively.

2 What happens to my balance if I self-exclude?

Any withdrawable balance is processed within 7 business days after your self-exclusion is confirmed. Active bonus funds that have not met wagering requirements are forfeited. We will send you a breakdown via SMS.

3 Will wi9 still send me promotions during a cooling-off period?

No. Marketing SMS and email are paused as soon as a cooling-off or self-exclusion request is processed. If you receive a promotional message after requesting a break, contact live chat and we will investigate.

4 How do I know if I need to self-exclude rather than just take a short break?

If a 24-hour or 7-day cooling-off period has not changed your habits — or if you found yourself counting down the hours until it ended — a longer self-exclusion is worth considering. Our support team can talk through the options without judgment.

5 Can a family member request account restrictions on my behalf?

For privacy reasons, we can only action account changes at the request of the registered account holder. However, if a family member contacts us with a genuine concern about a player's wellbeing, we will take that seriously and may flag the account for a welfare review.

6 Is there a minimum deposit limit I can set?

You can set a daily deposit limit as low as ৳500 — which is also the platform's minimum deposit. There is no minimum for the limit itself; if you want to pause deposits entirely for a period, a cooling-off or self-exclusion is the right tool.